Middle Campus Operations Manager

The Middle Campus Operations Manager is responsible for the processes and operations of the Middle Campus main office. The successful applicant will 

  • incorporate our mission and policies into their day-to-day work to maintain an inclusive environment and positive relationships with families, faculty, staff and students,
  • maintain confidentiality regarding sensitive information
  • positively represent ANCS in all interactions with visitors, families, staff and clients, and provide outstanding customer service. 

The Operations Manager supports the administrative team and will perform other duties as assigned. 

Roles/Responsibilities

Communication and Customer Service

  • Model and project a professional and positive image in all interactions. 
  • Ensure that all phone calls are answered promptly and that information is provided and requested in a courteous manner. Ensure that staff members answering phones are properly trained to ensure a high level of customer service. Check voicemail several times a day. All calls are expected to be returned on the same day when possible (and never longer than 24 hours). Treat calls from inquiring families as a top priority and ensure they are contacted as soon as possible.
  • Ensure that messages are promptly delivered to staff members when applicable.
  • Handle requests/complaints promptly and with a high level of customer service when they are within the Middle Campus Manager scope. Inform the Executive Director/Principal/Assistant Principal or appropriate faculty/staff of the requests/concerns immediately if additional guidance is needed.
  • Obtain necessary approval and guidance from the Executive Director/Principal/Assistant Principal to draft, coordinate and distribute correspondence, memoranda, and information to families and staff.
  • Respond to staff, families and children with sensitivity, interest and respect.

Operations Support 

  • Administer first aid and medications to students according to school standards and student schedules. 
  • Inventory, organize and maintain supply, storage closets, and common work areas
  • Support with school-wide events and testing
  • Provide administrative assistance and additional professional support as needed
  • Participate in staff professional development as well as ongoing staff meetings and development opportunities.
  • Help devise, plan and implement special events to promote ANCS both to currently enrolled families and to the public.
  • Support the effort to update the school website and social media efforts as appropriate.
  • Manage Substitute Teacher hiring, training, and scheduling – manage interviews for potential subs, organize sub training, call subs in the morning when they are needed, organize and deliver individualized substitute schedules.
  • Ensure building safety by ensuring all visitors to the main office have visible badges or passes
  • Support Front Desk as needed with managing visitors, student lateness or early dismissal, including collecting students’ computers.
  • ‘Collaborate with Facilities/Custodial personnel on school building needs.
  • Manage school office, answer phones, and manage mail and fax
  • Sort mail and deliveries 
  • Maintain the professional appearance of the main office.

      Business Management

      • Oversee vendor relationships to research resources and to resolve issues including calling for routine service on equipment and with Director/Principal approval, organize and/or schedule repairs.
      • Order supplies and materials needed to support the successful operation of the campus. 
      • Maintain all necessary records and files. 
      • Notify the Director/Principal of any problems or concerns regarding the administrative operation of the location.
      • Office Manager should be fully trained and prepared to provide tours to prospective families in the absence of a member of the leadership team. 

      Administrative Support

      • Support an updated calendar and accompanying announcements including scheduling activities.
      • Regularly maintain and act as a resource for the timekeeping and payroll information system. Assist staff as needed to understand usage of the systems.

      Desired Characteristics

      • Unquestioned integrity and unwavering commitment to ANCS’ mission, students, families, and community
      • Superb personal organizational skills to keep on top of deadlines, measures of accountability, and attention to detail
      • Ability to tackle multiple projects and initiatives at once with a strong sense of prioritization
      • Team player: demonstrates maturity, growth mindset, flexibility, strong work ethic, follow-through and ability to build relationships across multiple audiences
      • Highly-motivated and self-starter/self-directed learner with a “whatever it takes” attitude
      • Able to work well with others in a fast-paced environment
      • Friendly, versatile, flexible, responsive and adaptive
      • Able to work well with others in a fast-paced environment

      Experience/Qualifications

      • Excellent responsibility, organization, and communication skills required
      • Minimum of a high school diploma or GED required
      • Clear background check and fingerprinting required
      • Prior office experience and computer literacy preferred
      • Previous experience working with middle school-aged children preferred
      • Experience working in an urban setting and Charter school experience preferred

      Compensation:

      Salary is competitive, commensurate with experience, and includes benefits.

      Fill out the online application